FEP Customer Service Representative Remote

At Blue Cross and Blue Shield of Nebraska, we are a mission-driven organization dedicated to championing the health and well-being of our members and the communities we serve.

Our team is the power behind that promise. And, as the industry rapidly evolves and we seek ways to optimize business processes and customer experiences, thereâ??s no greater time for forward-thinking professionals like you to join us in delivering on it!

As a member of Team Blue, youâ??ll find purpose, opportunities and the support you need to build a meaningful career and make a powerful impact in our community.

As a Work- From- Home FEP Customer Service Representative in the Customer  
Service Center you are responsible for handling incoming phone calls and being the primary customer interface for inquiries. Our service representatives inform and educate as well as serve as member advocate, building trust in our abilities and being the voice of the customer.

Candidates applying for this role must live within the state of Nebraska or Omaha metro at the time of application. BCBSNE is happy to offer three work designations for our Omaha area employees: 100% in-office, Hybrid, and 100% remote.

• Ability to investigate & resolve claims inquiries.
• Records information into Claims systems to ensure proper documentation.
• Demonstrates an understanding of applicable federal, state, & industry laws & helps ensure compliance with regulations.
• Responds to inquires from internal & external customer via various means of communication.
• Ability to effectively communicate with cross-functional teams & external customers.
• Ability to navigate through various Claims systems.
• Participates in projects, as assigned.

To be considered for this position, you must have:

• High School Diploma + 2 years' experience.

Learn more about what makes BCBSNE such an exceptional place to work by visiting NebraskaBlue.com/Careers.

We strongly believe that diversity of experience, perspective and background will lead to a better workplace for our employees and a better product for our customers and members.

Blue Cross and Blue Shield of Nebraska is an Equal Opportunity /Affirmative Action Employer - Minorities/Females/Disabled/Veterans