Telecom and Network Analyst

Shift:

Telecom and Network Analyst (Voice and Data Analyst)

Assist with analyzing, coordinating and programming voice and data services within complex, multi- building and multi-campus environment. Coordinate with assistance and direction the physical adds and moves for voice and data ports; review data and port availability system infrastructure. Troubleshoot voice and data communication issues. Facilitate escalation procedures when necessary to Senior and Lead staff.

Required Qualifications:

* Minimum one year experience with basic voice and network systems, where knowledge of voice and data network services has been acquired, required.

* BA in telecommunications, voice/data networks or related information technology field OR equivalent combination of education/experience combined (One year of education equals one year of experience) required.

* Ability to determine, analyze and resolve system problems within a timely manner required.

* Working knowledge of networking functionalities and terminologies to include such things network switches, blades, ports, configurations, VLANS and IPs required.

* Working knowledge of voice communication systems and network required.

* Ability to work and learn independently required.

* Ability to travel and rotate on-call required.

* Ability to work evening and weekend hours when required.

* Have means to remotely access voice/data systems from home required.

* Ability to physically report to campus locations after hours if necessary required.

* Valid drivers license required.

Preferred Qualifications:

* Basic voice and data network experience/knowledge in a large, complex critically available health care environment preferred.

* Basic knowledge of ACD administration, call management reporting, PBX administration, VOIP and Cisco networking knowledge preferred.

* Basic knowledge of voice systems and their adjuncts such as call accounting packages, various voice network systems and AVST or similar voice mail preferred.